Shipping Policy

Last Updated: 3/2/2025

At MedLifeTees (“we,” “us,” or “our”), we aim to ensure a smooth and reliable shipping experience for all our valued customers. Please review our shipping guidelines below, and feel free to reach out if you have any questions.

1. Processing Time

  • Order Handling: We process and prepare orders for shipment within 1–2 business days (Monday through Friday, excluding holidays).
  • Business Days: Orders placed after 2:00 PM may begin processing the following business day.

2. Shipping Methods & Delivery Times

  • Domestic Shipping Only: We ship to the lower 48 states in the U.S., including P.O. boxes and APO/FPO addresses.
  • Standard Shipping: Typical transit times vary based on the customer’s location relative to our California facility. Most orders arrive within 2–7 business days after they leave our location.
  • Expedited Shipping: We offer expedited shipping for an additional fee. Expedited rates are not covered by free shipping on orders over $40 and will be calculated at checkout.
  • No International Shipping: We do not currently ship to Alaska, Hawaii, Puerto Rico, or any international destinations.

3. Shipping Costs

  • Free Shipping: Orders over $40 qualify for free standard shipping.
  • Flat Rate: Orders under $40 incur a flat shipping fee of $5.99.
  • Expedited: Fees for expedited shipping vary by carrier and destination; these are calculated at checkout.

4. Tracking Your Order

  • Tracking Details: Once your order ships, you will receive a tracking number via email.
  • Carrier Websites: You can monitor the progress of your shipment by visiting the UPS or USPS website (or the Pirate Ship tracking link if provided).

5. Delivery Delays & Issues

  • Carrier Delays: While we strive to ship orders promptly, delays can sometimes occur due to factors beyond our control (e.g., carrier disruptions, weather events, holiday backlogs).
  • Delayed Orders: If you have not received your order one week after the expected arrival date, please contact us at support@medlifetees.com or call 760-912-3976. We will offer a full refund or replacement as appropriate.
  • Wrong Address: If you realize you entered an incorrect shipping address, please contact us immediately. We will do our best to update the address before the order ships; otherwise, you may need to coordinate with the carrier directly.
  • Consolidating Multiple Orders: If you place multiple orders on the same day and wish to combine shipping, please email support@medlifetees.com as soon as possible. We may be able to ship them together, though this is not guaranteed.

6. Multiple Shipments

  • Single Location Fulfillment: All orders ship from the same location in California.
  • Same-Order Shipments: We normally ship all items in one package. If an item is out of stock or on backorder, we will notify you before splitting the shipment.

7. Seasonal & Holiday Shipping

  • Extended Transit Times: Peak holiday seasons (e.g., Thanksgiving, Christmas) can extend shipping times. MedLifeTees is not liable for delays caused by high shipping volumes or carrier issues during these periods.

8. Contact Us

For any shipping-related questions or concerns, please reach out to us:

We appreciate your understanding and patience. Thank you for choosing MedLifeTees, and we hope you enjoy your purchase!