Refund Policy

Last Updated: 3/2/2025

At MedLifeTees (“we,” “us,” or “our”), we strive to provide high-quality T-shirts made to order. Please review the following policy regarding refunds, replacements, and store credits.

1. Damaged or Defective Items

  • Reporting Window: You must report any damaged or defective item within 14 days of receipt.
  • Condition & Proof: Provide photographic evidence of the damage or defect. The item must be in new, unworn, and unwashed condition.
  • Replacement: If we determine the item is defective or damaged based on your photos, we will mail a replacement the following business day at no additional cost.
  • Refunds & Store Credit: If a replacement is not feasible, we may issue a refund or store credit at our discretion.

2. No Refunds on Made-to-Order or Custom Designs

  • Made-to-Order Apparel: All T-shirts are made to order based on your chosen design and are non-refundable unless damaged or defective.
  • Special Custom Design Requests: On rare occasions, we may create a custom design based on your input. In such cases, the design remains the property of MedLifeTees. No refunds are provided for these custom items unless deemed defective.

3. Refund & Return Procedure

  • Initiate a Return: To report a damaged or defective item, please email support@medlifetees.com with your order details and clear photos of the issue.
  • Approval: We will respond with instructions after reviewing the evidence. If a physical return is requested, we will provide shipping details.
  • Store Credit: In certain cases, we may issue store credit instead of a refund or replacement. Store credit does not expire and can be used on any item, including sale products.

4. Shipping Errors & Wrong Addresses

  • Customer Responsibility: If you provide an incorrect or incomplete shipping address, you are responsible for contacting UPS or USPS to correct the issue.
  • Our Mistake: If the error is ours, we will replace or reship the order at no cost to you.
  • Lost or Stolen Packages: If your order is lost or stolen in transit, we will work with UPS or USPS on a claim. However, replacement or refund decisions will be made on a case-by-case basis.

5. Store Credit Policy

  • No Expiration: Store credit remains valid indefinitely.
  • Usage: You may use store credit toward any product, including sale or clearance items.
  • No Restocking Fee: Since each T-shirt is made to order, there is no restocking fee.

6. Additional Conditions

  • Proof of Purchase: We may require an order number or confirmation email when processing any returns or exchanges.
  • No Exchanges: We do not offer exchanges for size or design errors on the customer’s part. If you have a unique concern, please contact us; in some cases, we may offer store credit as a courtesy.
  • Ownership: Any custom artwork or special designs we create remain the exclusive property of MedLifeTees and cannot be reproduced or resold by others.

7. Contact Us

If you have questions or concerns about this Refund Policy, please reach out to us at:

We appreciate your understanding of our made-to-order process. Thank you for choosing MedLifeTees!